Refund Policy

Transparent and just refund terms for your reassurance

Overview

At HalcyonPublicWay, we recognize that plans may change, and we are committed to offering clear and equitable refund policies. This policy delineates the scenarios in which refunds might be granted for our yacht charter services.

It is important to thoroughly review this policy before confirming a booking. When you confirm a charter with HalcyonPublicWay, it is considered that you have consented to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be requested via written communication through email or phone call

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 deducted from the refund amount

Conditions: A valid justification is required; administrative expenses are incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No refunds are available

Exception: Emergent situations may be taken into consideration

Alternative: A credit for chartering may be offered at the discretion of management

Conditions: Documentation needed for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Our chief concern is safety. If the captain, who is fully certified, finds the weather conditions to be unsafe for charter operations, we extend several accommodating options:

  • Complete Refund: If rescheduling isn't feasible, a full refund is provided
  • Reschedule: Transfer your charter to an upcoming available slot without incurring extra costs
  • Charter Credit: A credit valid for one year from the initial charter date

Weather Evaluation Process

We assess weather conditions considering:

  • Evaluating wind speed and direction
  • Inspecting wave height and sea state
  • Forecasting visibility and precipitation
  • Adhering to Coast Guard advisories and warnings
  • Taking into account the captain's expert safety assessment

Decision Timeline: Determinations regarding weather cancellations are made at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Conditions

In the case that a medical emergency arises, the ensuing circumstances could qualify for special attention:

  • Unexpected health problems or injuries demanding hospital care
  • A family member's demise
  • Urgent military summons or recalls
  • Mandatory jury service or legal obligations
  • Natural disasters influencing travel capabilities

Requirement for Documentation

Appropriate records are necessary to process requests related to emergencies, including:

  • Hospital records or a medical report
  • Obituary or death confirmation
  • Military orders
  • Court notices or jury summons
  • Travel cautions or official crisis announcements

Processing: After receiving the essential documents, emergency refunds are finalized within 3-5 business days.

Operational Cancellations

Mechanical Disruptions

If the allocated vessel faces mechanical failures that cannot be rectified:

  • Substitution Vessel: A comparable vessel replacement will be attempted
  • Complete Refund: Should no suitable replacement be available
  • Partial Refund: If the substitute vessel differs in pricing
  • Reparation: Compensation may be considered for the trouble caused

Crew Unavailability

On rare occasions when the authorized crew is unavailable:

  • An alternative crew may be arranged if possible
  • A complete refund is provided if the charter is unable to proceed
  • Rescheduling is available with no additional charges

Refund Processing

Method of Payment

Refunds will be reverted to the initial form of payment used during the booking process:

  • Credit Cards: Typically, it takes 5-7 business days
  • Bank Transfers: It may take 7-10 business days
  • Cash/Cheque: Can be settled within 3-5 business days

Transaction Charges

Credit Card Processing

A €50 fee is applied to cancellations requested more than 72 hours in advance

Bank Transfer Costs

A €25 fee is charged for all bank transfer reimbursements

International Transaction

Additional costs could be applicable for transactions across borders

Charter Credits

Scenarios for Credits

Under certain circumstances, credits for future charters may be proposed as an alternative to refunds:

  • Cancellations with less notice (below 24 hours)
  • Cancellations related to adverse weather
  • Requests to reschedule voluntarily made by the customer
  • Any disruptions during operations

Credit Conditions

  • Validity Span: Must be used within a year from when it is issued
  • Transfer Restrictions: Credits cannot be shifted to other individuals
  • Value: Equal to the total value of the charter without the inclusion of handling charges
  • Utilization: Credits are applicable to any available future charters
  • Expiry: There will be no extension past the 12-month limit

Refunds for Partial Services

Service Disruptions

If the charter experience is hindered or shortened due to factors within our control:

  • A refund proportional to the unutilized duration
  • Credit matching the value of future charters
  • Gratuitous services or premium upgrades

Guest-Related Disruptions

If a charter must be ended earlier due to participant conduct or breaches of safety protocols:

  • No reimbursement for the remaining time
  • The entire payment is still expected
  • Additional charges may be levied

Dispute Management

If you take issue with a decision regarding a refund, you have the option to:

  • Ask for an assessment by our executive team
  • Contribute additional information or proof
  • Turn to consumer rights organizations for assistance
  • Explore possible legal avenues as established by the law

Requesting a Refund

Step 1: Reach Out

To initiate a refund, please reach out to us through any of the following:

Step 2: Present Your Details

Provide the necessary booking information in your refund request:

  • Your reservation confirmation code
  • The scheduled date and time of your charter
  • The specific reason for cancelling
  • Appropriate support documentation, if needed
  • Your preferred means of receiving the refund

Step 3: Evaluation and Completion

Our team will confirm receipt of your request within a single day, evaluate it in accordance with this policy, respond to you with a decision within two days, and then process any approved refunds based on the timelines stipulated.

Important Considerations

  • All appeals for refunds need to be formally written
  • The refund process is conducted in €, regardless of the original transaction currency
  • We highly suggest obtaining travel insurance
  • Policies are susceptible to modification upon a 30-day notice
  • Refunds adhere to relevant taxes and legal requirements

Contact Details

For inquiries regarding refunds or to put forward a refund claim:

Department of Refunds
HalcyonPublicWay Maritime Services Ltd.
Port Vell
Barcelona 08039
Spain

Phone: +34 932 21 00 00
Email: [email protected]
Availability: Weekdays from 9:00 AM to 5:00 PM

Revised On: July 17, 2025

We have structured this refund policy with the aim of being just and comprehensible. Before confirming your reservation, we urge you to scrutinize these conditions carefully and reach out to us with any questions you might have.